To mark the occasion of Ambedkar Jayanti, on Wednesday, April 14, 2021, Union Communication & IT Minister, Ravi Shankar Prasad launched the Online Grievance Management Portal of the National Commission for Scheduled Caste, NCSC. The portal aims to help aggrieved people register their complaints and grievances with the Commission from any part of the country.
“Digital India has enabled filing complaints digitally. We have to ensure progress of India through constitutional means,” said the Ravi Shankar Prasad. Adding further, he also said that to empower the common man of India, then abnormality has to be put to an end.
About Online Grievance Management Portal
The online grievance management portal is an online mechanism that will enable aggrieved persons to register their complaints and directly connect with the National Commission for Scheduled Castes via their website. The complaints will be managed through a unique complaint number that could be used for future reference too.
Under the new system, complaints can be filed in three modes- online portal/mobile responsive; through facilitation centre at NCSC, State offices, and Common Service Centres located in rural areas.
About National Commission for Scheduled Castes
NCSC is an Indian constitutional body that safeguards against the exploitation of Scheduled Castes and Anglo-Indian communities. The aim of NCSC is to promote and protect the social, educational, economic, and cultural interests of the class.
Before the dedicated portal, NCSC registered complaints through [email protected]
Duties & Functions of the Commission?
Article 338 of the Constitution of India has bestowed the commission with three main duties and functions, investigate, enquire and monitor the complaints registered with the Commission.
-It is the duty of the Commission to investigate and monitor all the matters relating to the safeguards provided for the Scheduled Castes under the Constitution of India.
-It shall also evaluate the working of any such safeguards.
-The commission also has the responsibility to hold inquiries into specific complaints with respect to deprivation of rights and safeguards of the Scheduled Castes.
Benefits of the portal?
The portal will enable speedy and transparent justice to the aggrieved person.
The community would have a designated platform to raise their voice against any sort of autocracy or injustice they face.
How to file the complaint on the NCSC website?
Step 1: Visit the website, www.ncsc.nic.in
Step 2: On the home page, you would find the complaint registration section in the centre of the page. Click on it.
Step 3: You will be taken to www.ncsc.negd.in from where one may file a complaint or check their complaint status.
First-time applicants would need to register themselves on the portal to file complaints.
Or, one may directly visit the website, www.ncsc.negd.in to register their complaints, or check the status of their or a third-party’s complaint.
Moreover, the complaint can be filed in audio, video, or document form. Once the complaint is registered, a unique complaint number is generated, and the nodal officer is acknowledged who starts the inspection thereof.
Dr. Bhim Rao Ambedkar believed that there shall be no discrimination on grounds of religion, race, caste, sex, or place of birth, the portal is a step in the same direction. In the future, NCSC is also in the process to introduce the mobile app of the online portal.