The Indian Railways has integrated its helpline numbers into a single number — 139 for quick grievance redressal and enquiries by passengers during their train journeys.
The new helpline number 139 will take over all the existing helpline numbers. It will be easy for passengers to remember this number and connect with Railways for all their needs during train travel.
The Helpline 139 will be available in twelve languages. It will be based on Interactive Voice Response System. A call can be made on this number from any mobile phone and not just smart phones, thus, providing easy access to all mobile users.
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