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Govt. launches Sanchar Saathi Portal: Enables tracking and blocking of stolen/lost mobile phones


Sanchar Saathi Portal, central government’s ground-breaking move in enhancing the safety and security of users in the digital ecosystem. On May 16, Union Minister Ashwini Vaishnaw launched the Sanchar Saathi Portal and said, “Various frauds such as identity theft, forged KYC, and banking frauds can take place by misusing mobile phones. This portal has been developed to prevent such frauds.”

The portal enables mobile users to track and block their stolen/lost mobile phones. It also allows the user to know the mobile connections issued in their names and to get the connections not required by them disconnected.

While speaking at the launch, the Minister highlighted three reforms that are being introduced through this portal. First, CEIR (Central Equipment Identity Register) for blocking stolen/lost mobiles. Second, Know Your Mobile connections, which will help a person know mobile connections registered on his/her name. Third, ASTR (Artificial Intelligence and Facial Recognition-Powered Solution for Telecom SIM Subscriber Verification) in order to identify fraudulent subscribers.

The portal is a pathbreaking step by the government to curb the menace of online fraud and strengthen safety standards for users. In a statement released by the Ministry of Communications, it informed that by using the Sanchar Saathi Portal, more than 40 lakh fraudulent connections have been identified, and more than 36 lakh such connections have been disconnected so far.

Evolving digital landscape

India has emerged as the second-largest telecom ecosystem. The country has a huge number of mobile phone subscribers—approximately 117 crore. Given the rapid increase in mobile phone usage, there’s been a sharp increase in mobile phones being used for banking, entertainment, e-learning, healthcare, availing services, etc. Protecting these users from online fraud and enhancing their safety has been the government’s key priority. The entire system has been designed in-house by the Department of Telecom.

Centralised Equipment Identity Register (CEIR)

– In case any mobile device is stolen or lost, a user can submit the IMEI numbers on the portal.

– Information submitted by the user along with a copy of the police complaint is then verified.

– The system is integrated with the Telecom Service Providers and Law Enforcement Agencies.

– Once the information is verified, the system blocks the stolen mobile phones from being used on Indian networks.

– In case anyone tries to use the stolen device, the system allows Law Enforcement Agencies to trace the device.

– When the stolen device is recovered, the user can unlock the device on the portal.

– The system prevents use of stolen/lost mobiles.

– It also prevents mobile devices with inaccurate or forged IMEIs being used in Indian networks.

Know Your Mobile

– It facilitates the citizens to check the genuineness of the IMEI of their mobile device.

Telecom Analytics for Fraud Management and Consumer Protection (TAFCOP)

– It facilitates a user to check the number of mobile connections taken on her or his name using paper-based documents.

– Users enter their mobile number on the portal and authenticates using an OTP.

– The system shows the total connections taken in her name using paper-based documents (such as paper-based Aadhar, passport, etc.)

– The system allows users to report fraudulent connections.

– It also allows users to block connections that are not required.

– Once reported by the user, the system triggers a re-verification process, and the connections are terminated.

ASTR (Artificial Intelligence and Facial Recognition powered Solution for Telecom SIM Subscriber Verification)

– Dept. of Telecom has developed an AI powered tool – ASTR, to identify SIMs issued using fraudulent/forged documents. The tool uses various techniques of facial recognition and data analytics.

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