The Boeing 777 flight from New Delhi to San Francisco, carrying 216 passengers and 16 crew members, made an emergency landing at Magadan Airport.
Air India has apologised to passengers on a flight that was diverted to Magadan, Russia, on Tuesday due to a technical issue with one of its engines. The airline has also promised to reimburse all passengers’ tickets and provide them with travel vouchers.
The Boeing 777 flight from New Delhi to San Francisco, carrying 216 passengers and 16 crew members, made an emergency landing at Magadan Airport. The passengers and crew were subsequently placed in improvised lodgings in the distant Russian town. Today, a new Air India aircraft with the stranded passengers landed at San Francisco International Airport.
In a statement, Rajesh Dogra, Air India’s chief customer experience and ground management officer, stated, “Please allow me to sincerely apologise on behalf of Air India for the extended delay in bringing you to San Francisco.”
“Your safety was our top priority at all times. As a result, we will completely reimburse your flight cost and present you with a voucher for future Air India travel. Although we cannot erase the past, I hope this gesture expresses our heartfelt apologies for the interruption and inconvenience.” The flight was also being followed by the US State Department, which stated that there were less than 50 US people on board.