In a bid to get more passengers to do web check-ins for a contactless travel experience, the budget carrier IndiGo will now charge Rs 100 service fee per passenger if he or she wants to check-in at the airport counters from 17 October onwards, the airline confirmed in a statement.
In its statement, the airline said: “IndiGo has introduced a service fee of INR 100 for check-in at the airport counters effective October 17, 2020.”
“We encourage all passengers to web check-in as per the Government directive, using our website or mobile app. The check-in fee at the airport counters is applicable on all bookings made, starting from today i.e. October 17, 2020,” it added.
As domestic flights resumed in India on 25 May, the Ministry of Civil Aviation (MoCA) had made it mandatory for passengers to do web check-in so as to reduce touchpoints at the airport in view of the novel coronavirus pandemic. Once web check-in is done, the online boarding pass is issued by the airline to the passenger.
“From May 25, only passengers with confirmed web check-in will be allowed to enter an airport terminal, the Civil Aviation Ministry said, and added that there will be no physical check-in at counters,” the SOP released by the government said.
IndiGo said it is committed to taking all precautionary measures for a contactless and hassle-free travel experience for its customers.
Scheduled domestic passenger services resumed in India on May 25 after a gap of two months due to the Covid-19 pandemic. Scheduled international passenger flights continue to remain suspended in the country since March 23 due to the pandemic.
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