Today is National Consumer Day. The objective is to highlight the importance of the consumer movement and the need to make every consumer more aware of their rights and responsibilities.
The theme of this year is “ alternate consumer grievance/dispute redressal”. On this day the Consumer Protection Act, 1986 was enacted.
The Act aims to provide consumers with effective safeguards against different types of exploitation, such as defective goods, deficiency in services and unfair trade practices.
Parliament gave its nod to the landmark Consumer Protection Bill, 2019 which aims to protect the rights of consumers by establishing authorities for timely and effective administration and settlement of consumers dispute, this year.
Upon receiving the assent of President, it has become an act which entails setting up of a Central Consumer Protection Authority, CCPA to promote, protect and enforce the rights of consumers as a class.
The new Act has replaced the more than three decades old Consumer Protection Act, 1986. The CCPA would make interventions to prevent consumer detriment arising from unfair trade practices.
The agency can also initiate class action, including enforcing recall, refund and return of products.
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