India’s telecom sector is a dynamic canvas, perpetually evolving to meet the demands of a digital age. In the first quarter of 2023, the sector witnessed a remarkable transformation, as revealed by the latest Performance Indicators report.
The cornerstone of this transformation was the staggering surge in internet subscribers. An impressive 88.125 crore individuals embraced the online world by March 2023, marking a quarterly growth rate of 1.77%. The fact that 84.731 crore consumers opted for wireless internet services highlights India’s rising reliance on mobile data.
Within this vast subscriber pool, 84.657 crore users reveled in broadband internet, a 1.73% uptick from the previous quarter. This surge in broadband accessibility underscores India’s digital metamorphosis, opening doors to high-speed internet for a wider demographic.
Notably, the wireline subscriptions saw an equally significant surge, from 2.745 crore in December 2022 to 2.841 crore by March 2023, a remarkable quarterly growth rate of 3.48%. On a yearly scale, wireline subscriptions catapulted by 14.37%.
In terms of revenue, the telecom sector reported Gross Revenue (GR) of Rs.85,356 crore in Q1 2023. Although there was a 3.19% dip, the Adjusted Gross Revenue (AGR) soared by 2.53%, reaching Rs.64,494 crore. However, challenges loom, evident in the year-on-year growth rates for GR, ApGR, and AGR, which stood at 11.69%, 11.12%, and 9.52%, respectively.
The pursuit of service quality improvement was evident, with providers diligently adhering to various Quality of Service (QoS) benchmarks. This commitment to customer satisfaction encompassed fault repair rates, billing reliability, and complaint resolution.
In the domain of Average Revenue per User (ARPU), wireless services experienced a modest uptick, rising from Rs.141.14 in Q4 2022 to Rs.142.32 in Q1 2023, potentially reflecting an increased adoption of value-added services. In contrast, postpaid ARPU dipped from Rs.182.30 to Rs.173.50 during the same period.
The broadcasting sector mirrored this resilience with 358 satellite pay TV channels gracing Indian screens. Direct-to-Home (DTH) services, introduced in 2003, flourished with a whopping 6.525 crore active subscribers.
While India’s telecom sector continues its upward journey, it must grapple with the challenges of sustaining ARPU growth, maintaining consistent service quality, and adapting to ever-shifting consumer preferences. As technology perpetually shapes the nation, the telecom industry stands resolute, guiding India’s digital odyssey.
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