Home Ministry has said it is committed to ensure timely redressal of public grievances on Centralized Public Grievance Redressal and Monitoring System, CPGRAMS. Ministry said in a statement that it has consistently ranked amongst top 10 Ministries during 2023-24 in Grievance redressal Assessment Index, GRAI performing well in all 15 indicators of GRAI. During 2023-24, the Ministry has performed exceptionally well by redressing 48 thousand 837 public grievances cases with average redressal time of 8 days against standard of 30 days. Only 10 percent of grievances resulted in appeals which is one of the lowest among Ministries. Citizen satisfaction also stands at 40 percent.
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