Minister of Personnel, Public Grievances and Pensions Dr Jitendra Singh has said that efforts are on to help citizens lodge their grievances on the Centralized Public Grievance Redress And Monitoring System (CPGRAMS) portal in Indian languages.
Participating in a Facebook Live session on Citizen Grievance Redressal in New Delhi yesterday, Dr Singh said that this process will be expedited. He said, many States have already replicated the CPGRAMS model and some States have provisions to lodge grievances in respective regional languages.The Minister said a big leap has been taken in the newly carved out Union Territory of Jammu and Kashmir with the launch of the “Awaaz-e-aam”- UT Grievance Redressal Cell and it will soon be linked with the CPGRAMS portal.
Interacting with more than 8,000 active viewers during the Live programme, Dr Singh appealed to the citizens to submit their entries in the first Online Hackathon on Data-Driven Innovation for Citizen Grievance Redressa. It is being conducted by the Department of Administrative Reforms and Public Grievances (DARPG). The Hackathon was made live on 5th November last year in a DARPG Workshop and over 53 proposals have been submitted by 1,329 registered teams. Upon popular demand, the Hackathon has been extended till tomorrow by 5 pm.
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